CCAIA
501(c)(3) Nonprofit

Where CX Leaders Navigate
AI — Together

A member-driven community of customer experience and contact center leaders focused on real-world AI adoption in customer support.

12 Cities. 12 Months. Lead With Us.

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Chapters Across the Nation

Quarterly in-person meetings in 12 cities — boardroom-style sessions with curated topics and peer-driven conversation.

San Francisco skyline
SFOSan Francisco
Atlanta skyline
ATLAtlanta
Phoenix skyline
PHXPhoenix
Tampa skyline
TPATampa
Chicago skyline
CHIChicago
Denver skyline
DENDenver
Salt Lake City skyline
SLCSalt Lake City
Seattle skyline
SEASeattle
Nashville skyline
BNANashville
New York City skyline
NYCNew York City
Boston skyline
BOSBoston
Austin skyline
ATXAustin
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Why Leaders Choose CCAIA

CCAIA is practitioner-first. Our meetings are led by the people doing the work — not selling the tools.

Peer Networking

Connect with CX and contact center leaders across 12 cities who are navigating the same AI challenges you are.

Practitioner Insights

Boardroom-style meetings led by practitioners — not vendors. Three curated topics per session voted on by our Education Committee.

Legal Updates

Quarterly legal briefings on AI regulation, compliance, and policy changes affecting customer experience operations.

From Our Members

“Incredibly helpful. Please keep bringing the knowledge. There is so much noise out there right now and this helps us cut right through it.”

Sandy Sloan

Chief Customer Officer, ARMRA

“The Contact Center AI Association is focused on education, sharing best practices, and helping those who are currently implementing AI or have in the past. It is a wonderful organization and community…”

Peter Gregg

Value Executive, NiCE

Membership

Three tiers designed for different roles in the CX ecosystem.

Practitioner

CX & contact center leaders

$47/quarter

  • ✓Chapter meeting access
  • ✓Voting rights (elections + topics)
  • ✓Committee & leadership eligibility
  • ✓Slack community access
Join as Practitioner

Consultant

Advisors & industry experts

$375/quarter

  • ✓Chapter meeting access
  • ✓Member insights & community
  • ✓Dedicated consultant email list
  • ✓Slack community access
Join as Consultant

Vendor

Tech companies & BPOs

$2,500/year

  • ✓Vendor directory listing
  • ✓5 team member seats
  • ✓Dinner sponsorship opportunity
  • ✓Slack & Zoom access
Join as Vendor

Ready to Lead With Us?

Join the only practitioner-first community dedicated to real-world AI adoption in customer experience.

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