Leadership
Brian Jeppesen, Board Member
Michael Mattson, Board Member, President - Northeast Chapter
Brian Jeppesen, Board Member
Director, Contact Centers @ Landry's
Sandra Jirous, Board Member
Michael Mattson, Board Member, President - Northeast Chapter
Brian Jeppesen, Board Member
Head of Engagement Center of Excellence @ Gusto
Michael Mattson, Board Member, President - Northeast Chapter
Michael Mattson, Board Member, President - Northeast Chapter
Michael Mattson, Board Member, President - Northeast Chapter
CX Manager @ Travelers
John Walter, Board Member, President
Michael Mattson, Board Member, President - Northeast Chapter
Michael Mattson, Board Member, President - Northeast Chapter
Founder @ ProxyLink
Bill Davis, Board Member
Gilbert Rios, Jr., Steering Committee Member
Grigori Somin, Steering Committee Member
Founder @ ZMAXINC
Grigori Somin, Steering Committee Member
Gilbert Rios, Jr., Steering Committee Member
Grigori Somin, Steering Committee Member
Formerly Director of Engineering
Peter Gregg, Steering Committee Member
Gilbert Rios, Jr., Steering Committee Member
Gilbert Rios, Jr., Steering Committee Member
Sr. Director of Customer Care
@ First Advantage
Gilbert Rios, Jr., Steering Committee Member
Gilbert Rios, Jr., Steering Committee Member
Gilbert Rios, Jr., Steering Committee Member
Head of Service Optimization
@ Hopper
Rich Bown, Steering Committee Member
Chafik Abdellaoui, Chair of Education Committee
Chafik Abdellaoui, Chair of Education Committee
Chief Operating Officer
@ Darwin Homes
Chafik Abdellaoui, Chair of Education Committee
Chafik Abdellaoui, Chair of Education Committee
Chafik Abdellaoui, Chair of Education Committee
Workforce & Quality Manager - Sales @ Autodesk
Justin Bodamer, Education Committee Member
Chafik Abdellaoui, Chair of Education Committee
Stephenie Tiedens, Education Committee Member
Vice President, Customer Care
@ Firstrust Bank
Stephenie Tiedens, Education Committee Member
Chafik Abdellaoui, Chair of Education Committee
Stephenie Tiedens, Education Committee Member
Head of Engagement Center
Shared Services
@ Principal Financial Group
Philip Bennett, Education Committee Member
Philip Bennett, Education Committee Member
Philip Bennett, Education Committee Member
Customer Service Operations Manager @ Empire Today
Harvest Wang, Education Committee Member
Philip Bennett, Education Committee Member
Philip Bennett, Education Committee Member
Chatbot Lead and & AI Manager
@ National University
Bailey Aidan, Education Committee Member
Philip Bennett, Education Committee Member
Bailey Aidan, Education Committee Member
Head of Customer Care
@ Mindful Chef
Brian Chang, Steering Committee Member
Philip Bennett, Education Committee Member
Bailey Aidan, Education Committee Member
Director, Service Operations
@ Thumbtack
Stephanie Eruteya, Secretary - Southeast Chapter
Stephanie Eruteya, Secretary - Southeast Chapter
Stephanie Eruteya, Secretary - Southeast Chapter
Senior Manager, Vendor Management @ FanDuel
Chip Kennedy, President - Southeast Chapter
Stephanie Eruteya, Secretary - Southeast Chapter
Stephanie Eruteya, Secretary - Southeast Chapter
Formerly @ Verizon, Mailchimp
Mark McKercher, President - West Coast Chapter
Stephanie Eruteya, Secretary - Southeast Chapter
Mark McKercher, President - West Coast Chapter
VP, Global Support @ Sovos
Andrew Pace, Secretary - West Coast Chapter
Stephanie Eruteya, Secretary - Southeast Chapter
Mark McKercher, President - West Coast Chapter
Head of Google One and Google Photos Customer Care
Jason Mercer Pottinger - Education Committee Member
Senior Dir., Customer Care Americas @ Vantive