Leadership
Brian Jeppesen, Board Member
Michael Mattson, Board Member, President - Northeast Chapter
Brian Jeppesen, Board Member
Director, Contact Centers @ Landry's
Sandra Jirous, Board Member
Michael Mattson, Board Member, President - Northeast Chapter
Brian Jeppesen, Board Member
Head of Engagement Center of Excellence @ Gusto
Michael Mattson, Board Member, President - Northeast Chapter
Michael Mattson, Board Member, President - Northeast Chapter
Michael Mattson, Board Member, President - Northeast Chapter
CX Manager @ Travelers
John Walter, Board Member, President
Michael Mattson, Board Member, President - Northeast Chapter
Michael Mattson, Board Member, President - Northeast Chapter
Founder @ ProxyLink
Bill Davis, Board Member
Gilbert Rios, Jr., Steering Committee Member
Grigori Somin, Steering Committee Member
Founder @ ZMAXINC
Grigori Somin, Steering Committee Member
Gilbert Rios, Jr., Steering Committee Member
Grigori Somin, Steering Committee Member
Director of Engineering @ Google
Peter Gregg, Steering Committee Member
Gilbert Rios, Jr., Steering Committee Member
Gilbert Rios, Jr., Steering Committee Member
Sr. Director of Customer Care
@ First Advantage
Gilbert Rios, Jr., Steering Committee Member
Gilbert Rios, Jr., Steering Committee Member
Gilbert Rios, Jr., Steering Committee Member
Head of Service Optimization
@ Hopper
Rich Bown, Steering Committee Member
Chafik Abdellaoui, Chair of Education Committee
Chafik Abdellaoui, Chair of Education Committee
Chief Operating Officer
@ Darwin Homes
Chafik Abdellaoui, Chair of Education Committee
Chafik Abdellaoui, Chair of Education Committee
Chafik Abdellaoui, Chair of Education Committee
Workforce & Quality Manager - Sales @ Autodesk
Justin Bodamer, Education Committee Member
Chafik Abdellaoui, Chair of Education Committee
Stephenie Tiedens, Education Committee Member
Vice President, Customer Care
@ Firstrust Bank
Stephenie Tiedens, Education Committee Member
Chafik Abdellaoui, Chair of Education Committee
Stephenie Tiedens, Education Committee Member
Head of Engagement Center
Shared Services
@ Principal Financial Group
Philip Bennett, Education Committee Member
Philip Bennett, Education Committee Member
Philip Bennett, Education Committee Member
Customer Service Operations Manager @ Empire Today
Harvest Wang, Education Committee Member
Philip Bennett, Education Committee Member
Philip Bennett, Education Committee Member
Chatbot Lead and & AI Manager
@ National University
Bailey Aidan, Education Committee Member
Philip Bennett, Education Committee Member
Bailey Aidan, Education Committee Member
Head of Customer Care
@ Mindful Chef
Brian Chang, Steering Committee Member
Philip Bennett, Education Committee Member
Bailey Aidan, Education Committee Member
Formerly @ AirBnb & Google
Stephanie Eruteya, Secretary - Southeast Chapter
Stephanie Eruteya, Secretary - Southeast Chapter
Stephanie Eruteya, Secretary - Southeast Chapter
Senior Manager, Vendor Management @ FanDuel
Chip Kennedy, President - Southeast Chapter
Stephanie Eruteya, Secretary - Southeast Chapter
Stephanie Eruteya, Secretary - Southeast Chapter
Formerly @ Verizon, Mailchimp
Mark McKercher, President - West Coast Chapter
Stephanie Eruteya, Secretary - Southeast Chapter
Mark McKercher, President - West Coast Chapter
VP, Global Support @ Sovos
Andrew Pace, Secretary - West Coast Chapter
Stephanie Eruteya, Secretary - Southeast Chapter
Mark McKercher, President - West Coast Chapter
Head of Google One and Google Photos Customer Care