Leadership
John Walter, Board Member, President
Michael Mattson, President - Northeast Chapter
John Walter, Board Member, President
Founder @ ProxyLink
Brian Jeppesen, Board Member
Michael Mattson, President - Northeast Chapter
John Walter, Board Member, President
Director, Contact Centers @ Landry's
Bill Davis, Board Member
Michael Mattson, President - Northeast Chapter
Michael Mattson, President - Northeast Chapter
Founder @ ZMAXINC
Michael Mattson, President - Northeast Chapter
Michael Mattson, President - Northeast Chapter
Michael Mattson, President - Northeast Chapter
CX Manager @ Travelers
Stephanie Eruteya, Secretary - Southeast Chapter
Stephanie Eruteya, Secretary - Southeast Chapter
Stephanie Eruteya, Secretary - Southeast Chapter
Senior Manager, Vendor Management @ FanDuel
Chip Kennedy, President - Southeast Chapter
Stephanie Eruteya, Secretary - Southeast Chapter
Stephanie Eruteya, Secretary - Southeast Chapter
Formerly @ Verizon, Mailchimp
Mark McKercher, President - West Coast Chapter
Stephanie Eruteya, Secretary - Southeast Chapter
Mark McKercher, President - West Coast Chapter
VP, Global Support @ Sovos
Andrew Pace, Secretary - West Coast Chapter
Stephanie Eruteya, Secretary - Southeast Chapter
Mark McKercher, President - West Coast Chapter
Head of Google One and Google Photos Customer Care
Sandra Jirous, Chair of Sponsors & Partnerships Committee
Sandra Jirous, Chair of Sponsors & Partnerships Committee
Sandra Jirous, Chair of Sponsors & Partnerships Committee
Head of Engagement Center of Excellence @ Gusto
Chafik Abdellaoui, Chair of Education Committee
Sandra Jirous, Chair of Sponsors & Partnerships Committee
Sandra Jirous, Chair of Sponsors & Partnerships Committee
Workforce & Quality Manager - Sales @ Autodesk
Justin Bodamer, Education Committee Member
Sandra Jirous, Chair of Sponsors & Partnerships Committee
Stephenie Tiedens, Education Committee Member
Vice President, Customer Care @ Firstrust Bank
Stephenie Tiedens, Education Committee Member
Sandra Jirous, Chair of Sponsors & Partnerships Committee
Stephenie Tiedens, Education Committee Member
Head of Engagement Center Shared Services @ Principal Financial Group
Philip Bennett, Education Committee Member
Philip Bennett, Education Committee Member
Philip Bennett, Education Committee Member
Customer Service Operations Manager @ Empire Today
Harvest Wang, Education Committee Member
Philip Bennett, Education Committee Member
Philip Bennett, Education Committee Member
Chatbot Lead and & AI Manager @ National University